GTM Engineering · Back office expansion

Twelve back-office maps.

One new Sales Navigator map per account. Nobody from the existing relationship maps; every name checked against Salesforce.

0accounts

0people

0senior executives

0maps built in Sales Navigator

Account managerInger Escamilla

Prepared byDallas Andrews

DateAugust 27, 2026

Assurant Cleveland Clinic Cox Communications DIRECTV Goldman Sachs Guardian Life McKesson MetLife Prudential Financial Rogers Communications Travelers Zurich North America

In Salesforce: Intradiem already has a record for this person; they stay on the map because they run the back office. Same name elsewhere in Salesforce: a record with this name exists at another company.

AssurantBuilt in Sales Navigator

In Sales Navigator: Assurant - Back Office

30people

2senior executives

C-level · Finance and shared services

Dimitry DiRienzo

Chief Accounting Officer and Controller

2 people under them

C-level · Operations

Michael Campbell

Chief Operating Officer - Assurant Inc.

26 people under them · in Salesforce

Dimitry DiRienzo
Chief Accounting Officer and Controller
Finance and shared services
- John Singleton, MBA
  Vice President Homeowners-LPI & Shared Services
  Finance and shared services
- Susan Beck
  Vice President of Quality and Shared Services
  Finance and shared services

Michael Campbell
Chief Operating Officer - Assurant Inc.
Operationsin Salesforce
- Don Johnson
  SVP Global Housing P&C Claims
  Claims
  - Alan Haskins
    Vice President, Global Claims Fraud Risk Mitigation
    Claims
    - Rick Wahls
      Associate Vice President , Global ClaimsStrategic Fraud Risk Mitigation
      Claims
  - Patricia Quint
    Vice President Claims
    Claimsin Salesforce
    - Jack Nicholls
      AVP, Claims
      Claims
      - Bryan Gofus
        Director of Claims
        Claims
      - Ron Norman
        Claims Director
        Claims
      - Susan Heiden
        Senior Director Claims Business Technology
        Claimsin Salesforce
    - Lynn Starr
      AVP of Claims Operations
      Claimsin Salesforce
    - Molly Parker Miller
      AVP, Financial Services Claims
      Claims
    - Tania Sanfiel, LSSBB, PMP, PSPO, MBA
      AVP, Claims Strategy and Transformation
      Claims
      - Amber Gladman
        Director, Loss Drafts Business Process Management
        Operations
- Gary Turner
  SVP Operations
  Operationsconfirm current role
  - Ana Benavent
    Vice President Operations
    Operations
  - Anthony Johnson
    Vice President, Carrier Operations
    Operations
  - Hanaa Benzakour
    Vice President, Commercial Equipment Operations
    Operations
  - Harrison Hanks
    VP, Operations Transformation
    Operations
    - Christine Leonard Mallo
      AVP, Operations Process Management
      Operations
  - Isabel Davila
    VP International Operations
    Operations
  - Joseph Pipino
    Vice President, Auto Operations - Assurant Global Automotive
    Operations
  - Lynda Sessoms
    Vice President Operations
    Operations
  - Michael McElroy
    Vice President of U.S. Operations
    Operations
  - Sean Auerbach
    VP Operations
    Operations
  - Yelen Rodriguez
    VP, Business Relationship and Operations Strategy
    Operations
- Ryan Stevens
  SVP, Auto Operations
  Operations
- Toni Buckner
  SVP, Global Connected Living Operations
  Operations

Show all 30

Name	Title	Function	Level	Reports up to
Dimitry DiRienzo	Chief Accounting Officer and Controller	Finance and shared services	C-level	top of the map
John Singleton, MBA	Vice President Homeowners-LPI & Shared Services	Finance and shared services	VP	Dimitry DiRienzo
Susan Beck	Vice President of Quality and Shared Services	Finance and shared services	VP	Dimitry DiRienzo
Michael Campbell	Chief Operating Officer - Assurant Inc.	Operations	C-level	top of the map	in Salesforce
Don Johnson	SVP Global Housing P&C Claims	Claims	SVP	Michael Campbell
Alan Haskins	Vice President, Global Claims Fraud Risk Mitigation	Claims	VP	Don Johnson
Rick Wahls	Associate Vice President , Global ClaimsStrategic Fraud Risk Mitigation	Claims	AVP	Alan Haskins
Patricia Quint	Vice President Claims	Claims	VP	Don Johnson	in Salesforce
Jack Nicholls	AVP, Claims	Claims	AVP	Patricia Quint
Bryan Gofus	Director of Claims	Claims	Director	Jack Nicholls
Ron Norman	Claims Director	Claims	Director	Jack Nicholls
Susan Heiden	Senior Director Claims Business Technology	Claims	Director	Jack Nicholls	in Salesforce
Lynn Starr	AVP of Claims Operations	Claims	AVP	Patricia Quint	in Salesforce
Molly Parker Miller	AVP, Financial Services Claims	Claims	AVP	Patricia Quint
Tania Sanfiel, LSSBB, PMP, PSPO, MBA	AVP, Claims Strategy and Transformation	Claims	AVP	Patricia Quint
Amber Gladman	Director, Loss Drafts Business Process Management	Operations	Director	Tania Sanfiel, LSSBB, PMP, PSPO, MBA
Gary Turner	SVP Operations	Operations	SVP	Michael Campbell	confirm current role
Ana Benavent	Vice President Operations	Operations	VP	Gary Turner
Anthony Johnson	Vice President, Carrier Operations	Operations	VP	Gary Turner
Hanaa Benzakour	Vice President, Commercial Equipment Operations	Operations	VP	Gary Turner
Harrison Hanks	VP, Operations Transformation	Operations	VP	Gary Turner
Christine Leonard Mallo	AVP, Operations Process Management	Operations	AVP	Harrison Hanks
Isabel Davila	VP International Operations	Operations	VP	Gary Turner
Joseph Pipino	Vice President, Auto Operations - Assurant Global Automotive	Operations	VP	Gary Turner
Lynda Sessoms	Vice President Operations	Operations	VP	Gary Turner
Michael McElroy	Vice President of U.S. Operations	Operations	VP	Gary Turner
Sean Auerbach	VP Operations	Operations	VP	Gary Turner
Yelen Rodriguez	VP, Business Relationship and Operations Strategy	Operations	VP	Gary Turner
Ryan Stevens	SVP, Auto Operations	Operations	SVP	Michael Campbell
Toni Buckner	SVP, Global Connected Living Operations	Operations	SVP	Michael Campbell

Cleveland ClinicBuilt in Sales Navigator

In Sales Navigator: Cleveland Clinic - Back Office

20people

3senior executives

C-level · Operations

Janice Murphy

Chief Operating Officer Regional Hospitals and FHC

16 people under them

C-level · Administration and supply chain

Stephen Downey

Chief Supply Chain & Support Services Officer

1 people under them

EVP · Administration and supply chain

K. Kelly Hancock, DNP, RN, NE-BC, FAAN

Executive Vice President, Chief Caregiver Officer & Chief Administrative Officer

0 people under them

Janice Murphy
Chief Operating Officer Regional Hospitals and FHC
Operations
- Johnny Diamond
  Senior Vice President Operations
  Operations
  - Kris Bennett
    Vice President Operations Northeast Ohio
    Operations
    - Kevin Nelson
      Senior Director International and Emerging Markets Finance Operations
      Finance and shared servicessame name elsewhere in Salesforce
    - Sarah Charai
      Executive Director, Supply Chain Operations
      Administration and supply chain
- Spencer Kowal, MHA, CPA
  SVP, Finance and Chief Accounting Officer
  Finance and shared services
  - Timothy Compan
    Managing Director, Credit
    Fraud, credit and disputes
  - Tracy Peffley
    Vice President, Revenue Cycle Management
    Billing, payments and revenue
    - Daniel Medve
      Director, Revenue Cycle Management
      Billing, payments and revenue
    - Deborah Knight-Lauricia
      Senior Director, Revenue Cycle
      Billing, payments and revenue
    - Nick Judd, MBA, RHIA
      Executive Director, HIM and Clinical Revenue Cycle Services
      Billing, payments and revenue
- Chad Cummings
  Vice President of Lean Transformation & Continuous Improvement
  Operations
  - James Millar
    Enterprise Director of Continuous Improvement - Shared Services
    Finance and shared services
- Jill Prendergast
  Vice President of Human Resource Services
  Operations
  - Michelle Rigsby
    Senior Director HR - Shared Services
    Finance and shared services
- Vinh Nguyen
  Vice President - International and Emerging Markets
  Operations
- Emily Monteleone
  Director of Strategic Workforce Planning
  Operations

Stephen Downey
Chief Supply Chain & Support Services Officer
Administration and supply chain
- Scott Dwyer
  Senior Director Supply Chain Management - Commodity Sourcing
  Administration and supply chain

K. Kelly Hancock, DNP, RN, NE-BC, FAAN
Executive Vice President, Chief Caregiver Officer & Chief Administrative Officer
Administration and supply chain

Show all 20

Name	Title	Function	Level	Reports up to
Janice Murphy	Chief Operating Officer Regional Hospitals and FHC	Operations	C-level	top of the map
Johnny Diamond	Senior Vice President Operations	Operations	SVP	Janice Murphy
Kris Bennett	Vice President Operations Northeast Ohio	Operations	VP	Johnny Diamond
Kevin Nelson	Senior Director International and Emerging Markets Finance Operations	Finance and shared services	Director	Kris Bennett	same name elsewhere in Salesforce
Sarah Charai	Executive Director, Supply Chain Operations	Administration and supply chain	Director	Kris Bennett
Spencer Kowal, MHA, CPA	SVP, Finance and Chief Accounting Officer	Finance and shared services	SVP	Janice Murphy
Timothy Compan	Managing Director, Credit	Fraud, credit and disputes	VP	Spencer Kowal, MHA, CPA
Tracy Peffley	Vice President, Revenue Cycle Management	Billing, payments and revenue	VP	Spencer Kowal, MHA, CPA
Daniel Medve	Director, Revenue Cycle Management	Billing, payments and revenue	Director	Tracy Peffley
Deborah Knight-Lauricia	Senior Director, Revenue Cycle	Billing, payments and revenue	Director	Tracy Peffley
Nick Judd, MBA, RHIA	Executive Director, HIM and Clinical Revenue Cycle Services	Billing, payments and revenue	Director	Tracy Peffley
Chad Cummings	Vice President of Lean Transformation & Continuous Improvement	Operations	VP	Janice Murphy
James Millar	Enterprise Director of Continuous Improvement - Shared Services	Finance and shared services	Director	Chad Cummings
Jill Prendergast	Vice President of Human Resource Services	Operations	VP	Janice Murphy
Michelle Rigsby	Senior Director HR - Shared Services	Finance and shared services	Director	Jill Prendergast
Vinh Nguyen	Vice President - International and Emerging Markets	Operations	VP	Janice Murphy
Emily Monteleone	Director of Strategic Workforce Planning	Operations	Director	Janice Murphy
Stephen Downey	Chief Supply Chain & Support Services Officer	Administration and supply chain	C-level	top of the map
Scott Dwyer	Senior Director Supply Chain Management - Commodity Sourcing	Administration and supply chain	Director	Stephen Downey
K. Kelly Hancock, DNP, RN, NE-BC, FAAN	Executive Vice President, Chief Caregiver Officer & Chief Administrative Officer	Administration and supply chain	EVP	top of the map

Cox CommunicationsBuilt in Sales Navigator

In Sales Navigator: Cox Communications - Back Office

21people

2senior executives

C-level · Operations

Heather Manning

CFO, Residential Division

19 people under them

EVP · Operations

Colleen McKay Langner

Executive Vice President, Chief Residential Officer

0 people under them

Heather Manning
CFO, Residential Division
Operations
- Montie Pace
  Senior Vice President of Business Operations
  Operations
  - Kathy Grimes
    VP of Business Operations
    Operations
    - Terry Kroon
      AVP - Sourcing & Procurement Operations
      Administration and supply chain
      - Bob Kantoris
        Director Operations Management
        Operations
      - Paula Loving
        Executive Director Of Operations
        Operationsin Salesforce
    - Greg Horton
      Director, Cox Business Operations
      Operations
  - Marcia Sauzek
    Business Operations Vice President - Financial Operations
    Finance and shared servicesin Salesforce
    - Michele Eramian
      Assistant Vice President - Business Operations, Finance & Analysis
      Finance and shared services
      - John Slick
        Director, Account Services Process and Strategy, Payments and Billing Experience
        Billing, payments and revenuein Salesforce
      - Kathryn Nix
        Sr. Director, Fraud & Credit Strategy & Analytics
        Fraud, credit and disputes
      - Steve Chapman
        Regional Director, Collections and Loss Prevention
        Fraud, credit and disputessame name elsewhere in Salesforce
      - Syed Ahmed
        Senior Director, Order Management & Recovery Services
        Fraud, credit and disputesin Salesforce
  - Tim Cotter
    Vice President Operations
    Operations
    - Brad Pfaff
      Assistant Vice President, Operations & Technology Analytics
      Operations
      - Dorin Mandachi
        Senior Director, Technology Operations
        Operations
      - Scott Bradshaw
        Director, Technology Operations
        Operations
    - Lynn Hall
      Director Of Operations
      Operations
- Tim Montz
  Senior Vice President Finance & Accounting
  Finance and shared services
  - Chris Yager
    Vice President Finance, Enterprise Finance
    Finance and shared services

Colleen McKay Langner
Executive Vice President, Chief Residential Officer
Operations

Show all 21

Name	Title	Function	Level	Reports up to
Heather Manning	CFO, Residential Division	Operations	C-level	top of the map
Montie Pace	Senior Vice President of Business Operations	Operations	SVP	Heather Manning
Kathy Grimes	VP of Business Operations	Operations	VP	Montie Pace
Terry Kroon	AVP - Sourcing & Procurement Operations	Administration and supply chain	AVP	Kathy Grimes
Bob Kantoris	Director Operations Management	Operations	Director	Terry Kroon
Paula Loving	Executive Director Of Operations	Operations	Director	Terry Kroon	in Salesforce
Greg Horton	Director, Cox Business Operations	Operations	Director	Kathy Grimes
Marcia Sauzek	Business Operations Vice President - Financial Operations	Finance and shared services	VP	Montie Pace	in Salesforce
Michele Eramian	Assistant Vice President - Business Operations, Finance & Analysis	Finance and shared services	AVP	Marcia Sauzek
John Slick	Director, Account Services Process and Strategy, Payments and Billing Experience	Billing, payments and revenue	Director	Michele Eramian	in Salesforce
Kathryn Nix	Sr. Director, Fraud & Credit Strategy & Analytics	Fraud, credit and disputes	Director	Michele Eramian
Steve Chapman	Regional Director, Collections and Loss Prevention	Fraud, credit and disputes	Director	Michele Eramian	same name elsewhere in Salesforce
Syed Ahmed	Senior Director, Order Management & Recovery Services	Fraud, credit and disputes	Director	Michele Eramian	in Salesforce
Tim Cotter	Vice President Operations	Operations	VP	Montie Pace
Brad Pfaff	Assistant Vice President, Operations & Technology Analytics	Operations	AVP	Tim Cotter
Dorin Mandachi	Senior Director, Technology Operations	Operations	Director	Brad Pfaff
Scott Bradshaw	Director, Technology Operations	Operations	Director	Brad Pfaff
Lynn Hall	Director Of Operations	Operations	Director	Tim Cotter
Tim Montz	Senior Vice President Finance & Accounting	Finance and shared services	SVP	Heather Manning
Chris Yager	Vice President Finance, Enterprise Finance	Finance and shared services	VP	Tim Montz
Colleen McKay Langner	Executive Vice President, Chief Residential Officer	Operations	EVP	top of the map

DIRECTVBuilt in Sales Navigator

In Sales Navigator: DIRECTV - Back Office

25people

2senior executives

C-level · Operations

Michael W.

Chief Operating Officer

18 people under them

C-level · Finance and shared services

Ray C.

Chief Financial Officer

5 people under them

Michael W.
Chief Operating Officer
Operations
- GW Shaw
  Senior Vice President - Cost Transformation
  Operations
- Anna Volfson
  VP, Revenue Operations
  Operations
  - Nick Zubkoff
    AVP, Revenue, Expense and Capital Operations
    Operations
  - Ann Whalen
    Sr. Director of Billing Operations
    Billing, payments and revenue
- Erin Hurley
  Vice President Strategic Sourcing
  Operations
- Ingrid Burnett
  VP Strategic Sourcing & Supply Chain
  Administration and supply chain
- Mark Morrison
  Vice President Operations
  Operations
  - Cecilia Comeaux
    Associate Vice President, DIRECTV Technology & Operations
    Operations
    - Carl Barber
      Senior Director HR Technology and Workforce Analytics
      Administration and supply chain
  - Kailey Matthews
    AVP, Business Operations
    Operations
    - Alemseged Starling
      Director, Business Operations
      Operations
    - Bert Cabello Jr
      Director of Business Operations
      Operationsin Salesforce
    - Donja Wehrfritz
      Senior Director - Business Operations
      Operations
  - Kara Johnson
    AVP Business Operations
    Operationssame name elsewhere in Salesforce
    - Amiena Murad
      Sr. Director Business Operations
      Operations
    - Christopher Brady
      Senior Director Business Operations
      Operations
    - Jeff Bollaro
      Sr. Director, Business Operations
      Operations
- Tom McGeorge
  VP Supply Chain
  Administration and supply chain

Ray C.
Chief Financial Officer
Finance and shared services
- Nilah Staskus
  Senior Vice President, Finance and Strategy
  Finance and shared services
  - Dan O'Rourke
    Vice President Finance
    Finance and shared services
    - Greg Nagrosst
      Assistant Vice President - Revenue accounting
      Finance and shared services
    - Mary Beth Woodall
      Associate Vice-President, Accounting
      Finance and shared services
    - SARA GUNTHER, MBA
      Associate Vice President (AVP) - Finance Operations
      Finance and shared services

Show all 25

Name	Title	Function	Level	Reports up to
Michael W.	Chief Operating Officer	Operations	C-level	top of the map
GW Shaw	Senior Vice President - Cost Transformation	Operations	SVP	Michael W.
Anna Volfson	VP, Revenue Operations	Operations	VP	Michael W.
Nick Zubkoff	AVP, Revenue, Expense and Capital Operations	Operations	AVP	Anna Volfson
Ann Whalen	Sr. Director of Billing Operations	Billing, payments and revenue	Director	Anna Volfson
Erin Hurley	Vice President Strategic Sourcing	Operations	VP	Michael W.
Ingrid Burnett	VP Strategic Sourcing & Supply Chain	Administration and supply chain	VP	Michael W.
Mark Morrison	Vice President Operations	Operations	VP	Michael W.
Cecilia Comeaux	Associate Vice President, DIRECTV Technology & Operations	Operations	AVP	Mark Morrison
Carl Barber	Senior Director HR Technology and Workforce Analytics	Administration and supply chain	Director	Cecilia Comeaux
Kailey Matthews	AVP, Business Operations	Operations	AVP	Mark Morrison
Alemseged Starling	Director, Business Operations	Operations	Director	Kailey Matthews
Bert Cabello Jr	Director of Business Operations	Operations	Director	Kailey Matthews	in Salesforce
Donja Wehrfritz	Senior Director - Business Operations	Operations	Director	Kailey Matthews
Kara Johnson	AVP Business Operations	Operations	AVP	Mark Morrison	same name elsewhere in Salesforce
Amiena Murad	Sr. Director Business Operations	Operations	Director	Kara Johnson
Christopher Brady	Senior Director Business Operations	Operations	Director	Kara Johnson
Jeff Bollaro	Sr. Director, Business Operations	Operations	Director	Kara Johnson
Tom McGeorge	VP Supply Chain	Administration and supply chain	VP	Michael W.
Ray C.	Chief Financial Officer	Finance and shared services	C-level	top of the map
Nilah Staskus	Senior Vice President, Finance and Strategy	Finance and shared services	SVP	Ray C.
Dan O'Rourke	Vice President Finance	Finance and shared services	VP	Nilah Staskus
Greg Nagrosst	Assistant Vice President - Revenue accounting	Finance and shared services	AVP	Dan O'Rourke
Mary Beth Woodall	Associate Vice-President, Accounting	Finance and shared services	AVP	Dan O'Rourke
SARA GUNTHER, MBA	Associate Vice President (AVP) - Finance Operations	Finance and shared services	AVP	Dan O'Rourke

Goldman SachsBuilt in Sales Navigator

In Sales Navigator: Goldman Sachs - Back Office

23people

3senior executives

C-level · Operations

Christopher Formica

CFO - Transaction Banking

11 people under them

C-level · Administration and supply chain

Ericka Leslie

Chief Administrative Officer

8 people under them

C-level · Operations

Kristen Manno

CFO and Head of People Strategy for the Platform Solutions Segment

1 people under them

Christopher Formica
CFO - Transaction Banking
Operations
- Mohamed Ouaaddi
  Senior Vice President - Transaction Banking (TxB)
  Operations
  - Austin Rogers
    Vice President, Transaction Banking Operations
    Operations
  - Judy Li
    Transaction Banking – Onboarding & Implementation VP
    Operations
  - Mike Jaipersaud
    Global Head, Client Implementation, Transaction Banking
    Operations
  - Natalie Gandy
    Global Head of Servicing, Transaction Banking
    Operations
  - Orly Kagan
    Head of Business Delivery | Transaction Banking
    Operations
- Rajiv Khiani
  Sr. Vice President Card Disputes Strategy
  Fraud, credit and disputes
  - Amanda Hanekamp
    Fraud Consumer Operations VP
    Fraud, credit and disputes
  - Ambika Prasad
    Head of Product - Disputes & Customer Servicing Platform - Apple Card
    Fraud, credit and disputes
  - Chelsea Anderson, CAMS
    Vice President of Deposit Fraud and Disputes Operations
    Fraud, credit and disputes
  - Mark Alexander
    VP, Head of Disputes Operations
    Fraud, credit and disputessame name elsewhere in Salesforce

Ericka Leslie
Chief Administrative Officer
Administration and supply chain
- Adolfo Levano
  Vice President | AWM | US Deposits | Back Office Operations
  Operations
- Cathy Obradovich
  Global Head of People Analytics and Workforce Planning
  Operations
- Chelsey Jurgielewicz
  Vice President, Strategy, Finance & Operations, Platform Solutions
  Finance and shared services
- Chetan Saini
  Vice President – Client Services & Technology Operations
  Operations
- Micah Heavener
  Head of Operations
  Operationsin Salesforce
- Mohit Prakash
  VP - Product Owner & Reporting
  Operations
- Steve Repasky
  VP | Product Owner Global Listed Clearing Engineering
  Operations
- Tia Adams
  Managing Director, Corporate Treasury Payment Operations
  Billing, payments and revenue

Kristen Manno
CFO and Head of People Strategy for the Platform Solutions Segment
Operations
- John Owenhouse
  Vice President, Platform Solutions Finance
  Finance and shared services

Show all 23

Name	Title	Function	Level	Reports up to
Christopher Formica	CFO - Transaction Banking	Operations	C-level	top of the map
Mohamed Ouaaddi	Senior Vice President - Transaction Banking (TxB)	Operations	SVP	Christopher Formica
Austin Rogers	Vice President, Transaction Banking Operations	Operations	VP	Mohamed Ouaaddi
Judy Li	Transaction Banking – Onboarding & Implementation VP	Operations	VP	Mohamed Ouaaddi
Mike Jaipersaud	Global Head, Client Implementation, Transaction Banking	Operations	VP	Mohamed Ouaaddi
Natalie Gandy	Global Head of Servicing, Transaction Banking	Operations	VP	Mohamed Ouaaddi
Orly Kagan	Head of Business Delivery \| Transaction Banking	Operations	VP	Mohamed Ouaaddi
Rajiv Khiani	Sr. Vice President Card Disputes Strategy	Fraud, credit and disputes	SVP	Christopher Formica
Amanda Hanekamp	Fraud Consumer Operations VP	Fraud, credit and disputes	VP	Rajiv Khiani
Ambika Prasad	Head of Product - Disputes & Customer Servicing Platform - Apple Card	Fraud, credit and disputes	VP	Rajiv Khiani
Chelsea Anderson, CAMS	Vice President of Deposit Fraud and Disputes Operations	Fraud, credit and disputes	VP	Rajiv Khiani
Mark Alexander	VP, Head of Disputes Operations	Fraud, credit and disputes	VP	Rajiv Khiani	same name elsewhere in Salesforce
Ericka Leslie	Chief Administrative Officer	Administration and supply chain	C-level	top of the map
Adolfo Levano	Vice President \| AWM \| US Deposits \| Back Office Operations	Operations	VP	Ericka Leslie
Cathy Obradovich	Global Head of People Analytics and Workforce Planning	Operations	VP	Ericka Leslie
Chelsey Jurgielewicz	Vice President, Strategy, Finance & Operations, Platform Solutions	Finance and shared services	VP	Ericka Leslie
Chetan Saini	Vice President – Client Services & Technology Operations	Operations	VP	Ericka Leslie
Micah Heavener	Head of Operations	Operations	VP	Ericka Leslie	in Salesforce
Mohit Prakash	VP - Product Owner & Reporting	Operations	VP	Ericka Leslie
Steve Repasky	VP \| Product Owner Global Listed Clearing Engineering	Operations	VP	Ericka Leslie
Tia Adams	Managing Director, Corporate Treasury Payment Operations	Billing, payments and revenue	VP	Ericka Leslie
Kristen Manno	CFO and Head of People Strategy for the Platform Solutions Segment	Operations	C-level	top of the map
John Owenhouse	Vice President, Platform Solutions Finance	Finance and shared services	VP	Kristen Manno

Guardian LifeBuilt in Sales Navigator

In Sales Navigator: Guardian Life - Back Office

21people

2senior executives

C-level · Operations

Maria Milazzo

CFO, Group Insurance

19 people under them

VP · Administration and supply chain

Darren Braithwaite

Head of Procurement and Accounts Payables – Source to Pay Services

0 people under them

Maria Milazzo
CFO, Group Insurance
Operations
- Jonathan Mayhew
  Executive Vice President, Group Benefits
  Operations
  - Casey Schetter
    Head of Group Operations Billing
    Billing, payments and revenue
  - Jane M Elliott, MSF
    Head of Group Benefits Underwriting Process & Technology
    Underwriting operations
  - Lori Fanning
    Head of Operations, Group Benefits
    Operations
  - Manavjeet Singh
    Head of Group Benefits Operations Technology
    Operations
  - Patrick Ouellette
    Head of Group Benefits Claims Technology
    Claims
  - Sandra McKenna
    Head of Operations, Service, Claims and Transformation, Shared Services, Group Benefits
    Claims
    - Garlande Patz, MBA, CLMS
      Head of Business Transformation, Group Claims
      Claims
    - Gregory Horvath
      Head of Business Administration and Transformation
      Administration and supply chain
    - Kristin Hoffman
      Head of Annuity Operations - Distributor Relationships and Inforce Administration
      Administration and supply chain
    - Melanie Wiltrout
      Head of Best Practices, Group Claims & Service
      Claims
    - Meredith Heibert
      Head of Life & Annuity Claims
      Claims
    - Micah Pace
      Head of Underwriting Operations
      Underwriting operations
    - Nora Bargfrede
      Head of Disability Clinical, Group Claims
      Claims
- Brad Nowers
  Head of FP&A for Underwriting & Operations, Group Benefits
  Finance and shared services
- Christian Mele
  Life and Disability New Business / Head of Annuity Operations
  Operations
- Kathy Earle
  Head of Claims & Service Finance
  Claims
- Matthew Darula
  Head of Business Operations and Experience, Financial Protection and Retirement Solutions
  Finance and shared services
- Sania Rahman
  Head of Finance Transformation, Strategy and Operations
  Finance and shared services

Darren Braithwaite
Head of Procurement and Accounts Payables – Source to Pay Services
Administration and supply chain

Show all 21

Name	Title	Function	Level	Reports up to
Maria Milazzo	CFO, Group Insurance	Operations	C-level	top of the map
Jonathan Mayhew	Executive Vice President, Group Benefits	Operations	EVP	Maria Milazzo
Casey Schetter	Head of Group Operations Billing	Billing, payments and revenue	VP	Jonathan Mayhew
Jane M Elliott, MSF	Head of Group Benefits Underwriting Process & Technology	Underwriting operations	VP	Jonathan Mayhew
Lori Fanning	Head of Operations, Group Benefits	Operations	VP	Jonathan Mayhew
Manavjeet Singh	Head of Group Benefits Operations Technology	Operations	VP	Jonathan Mayhew
Patrick Ouellette	Head of Group Benefits Claims Technology	Claims	VP	Jonathan Mayhew
Sandra McKenna	Head of Operations, Service, Claims and Transformation, Shared Services, Group Benefits	Claims	VP	Jonathan Mayhew
Garlande Patz, MBA, CLMS	Head of Business Transformation, Group Claims	Claims	VP	Sandra McKenna
Gregory Horvath	Head of Business Administration and Transformation	Administration and supply chain	VP	Sandra McKenna
Kristin Hoffman	Head of Annuity Operations - Distributor Relationships and Inforce Administration	Administration and supply chain	VP	Sandra McKenna
Melanie Wiltrout	Head of Best Practices, Group Claims & Service	Claims	VP	Sandra McKenna
Meredith Heibert	Head of Life & Annuity Claims	Claims	VP	Sandra McKenna
Micah Pace	Head of Underwriting Operations	Underwriting operations	VP	Sandra McKenna
Nora Bargfrede	Head of Disability Clinical, Group Claims	Claims	VP	Sandra McKenna
Brad Nowers	Head of FP&A for Underwriting & Operations, Group Benefits	Finance and shared services	VP	Maria Milazzo
Christian Mele	Life and Disability New Business / Head of Annuity Operations	Operations	VP	Maria Milazzo
Kathy Earle	Head of Claims & Service Finance	Claims	VP	Maria Milazzo
Matthew Darula	Head of Business Operations and Experience, Financial Protection and Retirement Solutions	Finance and shared services	VP	Maria Milazzo
Sania Rahman	Head of Finance Transformation, Strategy and Operations	Finance and shared services	VP	Maria Milazzo
Darren Braithwaite	Head of Procurement and Accounts Payables – Source to Pay Services	Administration and supply chain	VP	top of the map

McKessonBuilt in Sales NavigatorProspect in Salesforce

In Sales Navigator: McKesson - Back Office

26people

4senior executives

C-level · Operations

Ananda K.

Chief of Strategic Operations and Transformation

2 people under them

C-level · Administration and supply chain

David Evangelista

President, McKesson Global Procurement and Sourcing

3 people under them

C-level · Operations

JA Reynolds RMC

Chief Operating Officer

10 people under them

C-level · Finance and shared services

Napoleon Rutledge

Chief Accounting Officer (CAO)

7 people under them

Ananda K.
Chief of Strategic Operations and Transformation
Operations
- Gajanan Kulkarni
  VP, Technology Operations Transformation – USON
  Operations
  - Keith McIntyre
    Director Business Systems Support
    Operations

David Evangelista
President, McKesson Global Procurement and Sourcing
Administration and supply chain
- Christopher Van Norman
  SVP of Supply Chain Operations at McKesson
  Administration and supply chain
  - David Hovan
    Vice President, Supplier Operations
    Operations
- Faith VanLesser
  Senior Vice President, Indirect Sourcing & Procurement
  Administration and supply chain

JA Reynolds RMC
Chief Operating Officer
Operations
- Ashley Brady
  Senior Vice President, Enterprise Strategy & Operations
  Operations
  - Brittany Ulrich, PharmD, CSP, BCBBS
    Vice President, Strategic Operations, Specialty Pharmacy Enablement
    Operations
    - Greg Dye
      Director, Business Operations
      Operations
    - Humeyra Etik
      Director of Business Operations
      Operations
  - Franklin Childress
    Vice President, Pharmacy Operations - CoverMyMeds
    Operations
    - Traci Shaw
      Director, Business Operations CoverMyMeds - Pharmacy and Affordability
      Operations
- Chelsea Cooper
  Senior Vice President, Strategic Operations and Enablement
  Operations
- Jim Hodges
  SVP / GM, Operations, US Oncology
  Operations
- Katara Borrero
  Regional Senior Vice President, Operations
  Operations
- Amber Perry
  Director, Skills Strategy & Strategic Workforce Planning
  Operations

Napoleon Rutledge
Chief Accounting Officer (CAO)
Finance and shared services
- Justin Bowers
  Senior Vice President & General Manager, Finance Shared Services
  Finance and shared services
  - Stuart Staggs
    Vice President, Transformation & Shared Services
    Finance and shared services
    - Julie Welch, CSM
      Senior Director, Shared Services
      Finance and shared servicesin Salesforce
  - Carla McKinnie
    Senior Director Shared Services Accounting
    Finance and shared services
  - Elyse Baksh Lowe, CPA
    Director of Internal Controls - Financial Shared Services
    Finance and shared services
  - Francisco Fernandez
    Director, FP&A – Financial Shared Services
    Finance and shared services
- Claudio Chiorazzi
  Vice President, Treasury Operations & Assistant Treasurer
  Billing, payments and revenue

Show all 26

Name	Title	Function	Level	Reports up to
Ananda K.	Chief of Strategic Operations and Transformation	Operations	C-level	top of the map
Gajanan Kulkarni	VP, Technology Operations Transformation – USON	Operations	VP	Ananda K.
Keith McIntyre	Director Business Systems Support	Operations	Director	Gajanan Kulkarni
David Evangelista	President, McKesson Global Procurement and Sourcing	Administration and supply chain	C-level	top of the map
Christopher Van Norman	SVP of Supply Chain Operations at McKesson	Administration and supply chain	SVP	David Evangelista
David Hovan	Vice President, Supplier Operations	Operations	VP	Christopher Van Norman
Faith VanLesser	Senior Vice President, Indirect Sourcing & Procurement	Administration and supply chain	SVP	David Evangelista
JA Reynolds RMC	Chief Operating Officer	Operations	C-level	top of the map
Ashley Brady	Senior Vice President, Enterprise Strategy & Operations	Operations	SVP	JA Reynolds RMC
Brittany Ulrich, PharmD, CSP, BCBBS	Vice President, Strategic Operations, Specialty Pharmacy Enablement	Operations	VP	Ashley Brady
Greg Dye	Director, Business Operations	Operations	Director	Brittany Ulrich, PharmD, CSP, BCBBS
Humeyra Etik	Director of Business Operations	Operations	Director	Brittany Ulrich, PharmD, CSP, BCBBS
Franklin Childress	Vice President, Pharmacy Operations - CoverMyMeds	Operations	VP	Ashley Brady
Traci Shaw	Director, Business Operations CoverMyMeds - Pharmacy and Affordability	Operations	Director	Franklin Childress
Chelsea Cooper	Senior Vice President, Strategic Operations and Enablement	Operations	SVP	JA Reynolds RMC
Jim Hodges	SVP / GM, Operations, US Oncology	Operations	SVP	JA Reynolds RMC
Katara Borrero	Regional Senior Vice President, Operations	Operations	SVP	JA Reynolds RMC
Amber Perry	Director, Skills Strategy & Strategic Workforce Planning	Operations	Director	JA Reynolds RMC
Napoleon Rutledge	Chief Accounting Officer (CAO)	Finance and shared services	C-level	top of the map
Justin Bowers	Senior Vice President & General Manager, Finance Shared Services	Finance and shared services	SVP	Napoleon Rutledge
Stuart Staggs	Vice President, Transformation & Shared Services	Finance and shared services	VP	Justin Bowers
Julie Welch, CSM	Senior Director, Shared Services	Finance and shared services	Director	Stuart Staggs	in Salesforce
Carla McKinnie	Senior Director Shared Services Accounting	Finance and shared services	Director	Justin Bowers
Elyse Baksh Lowe, CPA	Director of Internal Controls - Financial Shared Services	Finance and shared services	Director	Justin Bowers
Francisco Fernandez	Director, FP&A – Financial Shared Services	Finance and shared services	Director	Justin Bowers
Claudio Chiorazzi	Vice President, Treasury Operations & Assistant Treasurer	Billing, payments and revenue	VP	Napoleon Rutledge

MetLifeBuilt in Sales Navigator

In Sales Navigator: MetLife - Back Office

21people

2senior executives

EVP · Finance and shared services

Adrienne O'Neill, FCPA, FCA, CFA

Executive Vice President and Chief Accounting Officer

19 people under them

SVP · Administration and supply chain

Linda Broderick

SVP Head of Global Procurement and Vendor Management

0 people under them

Adrienne O'Neill, FCPA, FCA, CFA
Executive Vice President and Chief Accounting Officer
Finance and shared services
- Damien Cranwell
  Senior Vice President - Financial Operations & Applications at MetLife
  Finance and shared services
  - Curtis Bloom
    Head of Financial Operations
    Finance and shared services
    - Jeffrey Archer
      Assistant Vice President - Human Resources Shared Services
      Finance and shared services
  - Georgios Dimitriou
    VP, Global Head of Reinsurance Operations & Administration
    Administration and supply chain
  - Peter Jones
    VP Data & Application Operations
    Operations
    - Ken Brown
      Assistant Vice President, Global Customer Solutions & Operations Technology
      Operations
      - Imdad S.
        Sr Director, Global Technology & Operations (GTO)
        Operations
  - Tim McKnight
    VP, Head of Customer Solutions & Strategic Operations - Retirement & Income Solutions
    Operations
- Heather Bertellotti Phelps
  Senior Vice President, CFO Group Insurance
  Operations
  - George Soterakis
    Global Head of Investigations
    Operations
  - Roderick Mikus
    Vice President - Head of Group Life & Dental Service and Operations
    Operations
    - Fred Onesto
      Assistant Vice President Group Benefits Operations
      Operations
      - Aima E.
        Director, People Analytics & Workforce Planning
        Operations
  - Sophia Andonisio
    Vice President; Billing, Eligibility & Group Operations
    Billing, payments and revenue
  - Dianne Donovan-Colin
    AVP, US Claims Return to Health/Clinical Operations
    Claims
  - Karin Peña Fitzgerald
    Assistant Vice President, Long-Term Care Claims and Operations
    Claims
  - Sharon Kupiec
    Assistant Vice President, Disability / Absence Claims
    Claims
    - Ashley Smith
      Director, A&H, IDI, LTD Claims & Policy Administration
      Claimssame name elsewhere in Salesforce
    - Donna Fisher
      Director - Disability, Absence & ADA
      Operationssame name elsewhere in Salesforce

Linda Broderick
SVP Head of Global Procurement and Vendor Management
Administration and supply chain

Show all 21

Name	Title	Function	Level	Reports up to
Adrienne O'Neill, FCPA, FCA, CFA	Executive Vice President and Chief Accounting Officer	Finance and shared services	EVP	top of the map
Damien Cranwell	Senior Vice President - Financial Operations & Applications at MetLife	Finance and shared services	SVP	Adrienne O'Neill, FCPA, FCA, CFA
Curtis Bloom	Head of Financial Operations	Finance and shared services	VP	Damien Cranwell
Jeffrey Archer	Assistant Vice President - Human Resources Shared Services	Finance and shared services	AVP	Curtis Bloom
Georgios Dimitriou	VP, Global Head of Reinsurance Operations & Administration	Administration and supply chain	VP	Damien Cranwell
Peter Jones	VP Data & Application Operations	Operations	VP	Damien Cranwell
Ken Brown	Assistant Vice President, Global Customer Solutions & Operations Technology	Operations	AVP	Peter Jones
Imdad S.	Sr Director, Global Technology & Operations (GTO)	Operations	Director	Ken Brown
Tim McKnight	VP, Head of Customer Solutions & Strategic Operations - Retirement & Income Solutions	Operations	VP	Damien Cranwell
Heather Bertellotti Phelps	Senior Vice President, CFO Group Insurance	Operations	SVP	Adrienne O'Neill, FCPA, FCA, CFA
George Soterakis	Global Head of Investigations	Operations	VP	Heather Bertellotti Phelps
Roderick Mikus	Vice President - Head of Group Life & Dental Service and Operations	Operations	VP	Heather Bertellotti Phelps
Fred Onesto	Assistant Vice President Group Benefits Operations	Operations	AVP	Roderick Mikus
Aima E.	Director, People Analytics & Workforce Planning	Operations	Director	Fred Onesto
Sophia Andonisio	Vice President; Billing, Eligibility & Group Operations	Billing, payments and revenue	VP	Heather Bertellotti Phelps
Dianne Donovan-Colin	AVP, US Claims Return to Health/Clinical Operations	Claims	AVP	Heather Bertellotti Phelps
Karin Peña Fitzgerald	Assistant Vice President, Long-Term Care Claims and Operations	Claims	AVP	Heather Bertellotti Phelps
Sharon Kupiec	Assistant Vice President, Disability / Absence Claims	Claims	AVP	Heather Bertellotti Phelps
Ashley Smith	Director, A&H, IDI, LTD Claims & Policy Administration	Claims	Director	Sharon Kupiec	same name elsewhere in Salesforce
Donna Fisher	Director - Disability, Absence & ADA	Operations	Director	Sharon Kupiec	same name elsewhere in Salesforce
Linda Broderick	SVP Head of Global Procurement and Vendor Management	Administration and supply chain	SVP	top of the map

Prudential FinancialBuilt in Sales Navigator

In Sales Navigator: Prudential Financial - Back Office

22people

3senior executives

C-level · Operations

John Sieb

Business Head and COO - Long Term Care

0 people under them

C-level · Operations

Michael Estep

President, Group Insurance

17 people under them

C-level · Operations

Scott Haggerty

VP & Chief Operating Officer, Prudential Annuities

2 people under them · in Salesforce

John Sieb
Business Head and COO - Long Term Care
Operations

Michael Estep
President, Group Insurance
Operations
- Brendan Cavanaugh
  CFO, Group Insurance
  Operations
  - Cynthia Benjamin
    VP, Enterprise Finance Operations Shared Services
    Finance and shared services
    - James Walden
      Director Treasury Operations
      Billing, payments and revenue
    - Janine Faulls
      Director of US Business, Financial Operations
      Finance and shared services
    - Karen Coley
      Director, Business Systems Effectiveness
      Operations
    - Walter Clarke
      Finance Shared Services Director
      Finance and shared services
  - Darlene Rodgers
    Vice President & Controller Group Insurance
    Finance and shared services
  - Greg Surdel
    Head of HR Operations for Prudential Financial
    Finance and shared servicesin Salesforce
    - Alicia Terascavage
      Director, HR Operations
      Administration and supply chain
  - Natalie Speranza
    Vice President, Financial Reporting, Finance Shared Services
    Finance and shared services
- Carrie Hildebrand
  Vice President, Group Insurance Billing Operations & Account Service
  Billing, payments and revenue
  - Leigh Foster
    Director, Process Management
    Operations
- David Baker
  Vice President of Operations, Office Of Servicemembers Group Life Insurance at Prudential Financial
  Finance and shared servicesin Salesforce
- Gerry Freitas
  Vice President Sourcing
  Operations
- Kellie Tattersall
  Vice President, Disability Claims
  Claims
  - Jennifer Wheeler
    Director, Disability Claims, Group Insurance
    Claimsin Salesforce
- Scott Hall
  Vice President, Appeals, Litigation & Complaints
  Operationssame name elsewhere in Salesforce

Scott Haggerty
VP & Chief Operating Officer, Prudential Annuities
Operationsin Salesforce
- David Joshua Wildman
  Chief Product Owner (CPO), Retirement Strategies Individual Product Platform
  Operations
- David Wexler
  Vice President, New Business Operations
  Operations

Show all 22

Name	Title	Function	Level	Reports up to
John Sieb	Business Head and COO - Long Term Care	Operations	C-level	top of the map
Michael Estep	President, Group Insurance	Operations	C-level	top of the map
Brendan Cavanaugh	CFO, Group Insurance	Operations	C-level	Michael Estep
Cynthia Benjamin	VP, Enterprise Finance Operations Shared Services	Finance and shared services	VP	Brendan Cavanaugh
James Walden	Director Treasury Operations	Billing, payments and revenue	Director	Cynthia Benjamin
Janine Faulls	Director of US Business, Financial Operations	Finance and shared services	Director	Cynthia Benjamin
Karen Coley	Director, Business Systems Effectiveness	Operations	Director	Cynthia Benjamin
Walter Clarke	Finance Shared Services Director	Finance and shared services	Director	Cynthia Benjamin
Darlene Rodgers	Vice President & Controller Group Insurance	Finance and shared services	VP	Brendan Cavanaugh
Greg Surdel	Head of HR Operations for Prudential Financial	Finance and shared services	VP	Brendan Cavanaugh	in Salesforce
Alicia Terascavage	Director, HR Operations	Administration and supply chain	Director	Greg Surdel
Natalie Speranza	Vice President, Financial Reporting, Finance Shared Services	Finance and shared services	VP	Brendan Cavanaugh
Carrie Hildebrand	Vice President, Group Insurance Billing Operations & Account Service	Billing, payments and revenue	VP	Michael Estep
Leigh Foster	Director, Process Management	Operations	Director	Carrie Hildebrand
David Baker	Vice President of Operations, Office Of Servicemembers Group Life Insurance at Prudential Financial	Finance and shared services	VP	Michael Estep	in Salesforce
Gerry Freitas	Vice President Sourcing	Operations	VP	Michael Estep
Kellie Tattersall	Vice President, Disability Claims	Claims	VP	Michael Estep
Jennifer Wheeler	Director, Disability Claims, Group Insurance	Claims	Director	Kellie Tattersall	in Salesforce
Scott Hall	Vice President, Appeals, Litigation & Complaints	Operations	VP	Michael Estep	same name elsewhere in Salesforce
Scott Haggerty	VP & Chief Operating Officer, Prudential Annuities	Operations	C-level	top of the map	in Salesforce
David Joshua Wildman	Chief Product Owner (CPO), Retirement Strategies Individual Product Platform	Operations	VP	Scott Haggerty
David Wexler	Vice President, New Business Operations	Operations	VP	Scott Haggerty

Rogers CommunicationsBuilt in Sales Navigator

In Sales Navigator: Rogers Communications - Back Office

14people

3senior executives

C-level · Operations

Dave Difelice, MBA, CMA

COO Rogers Bank

5 people under them · in Salesforce

C-level · Finance and shared services

Glenn Brandt

Chief Financial Officer

5 people under them

SVP · Administration and supply chain

Andy Bonanno

Senior Vice President Procurement and Supply Chain

1 people under them

Dave Difelice, MBA, CMA
COO Rogers Bank
Operationsin Salesforce
- Michael Doyle
  Senior Vice President Video and Operations
  Operations
  - Mike Mroczkowski
    VP Operations
    Operations
    - Andrew Masson
      Sr. Director HR, Business Operations at Rogers
      Operations
    - Jason Giff
      Senior Director Of Operations
      Operations
    - Jessica Gallant
      Senior Director, Tier 3 Back Office and CIRT Operations
      Operationsin Salesforce

Glenn Brandt
Chief Financial Officer
Finance and shared services
- Akbar Hussein
  Vice President Finance
  Finance and shared services
  - Aaron Conlin
    Director Shared Services
    Finance and shared services
  - Andrew N.
    Senior Director Credit Risk, Collections & Fraud Management
    Fraud, credit and disputesin Salesforce
  - Haris Alukic
    Senior Director, Collections and Recovery Program
    Fraud, credit and disputes
  - Kim Charles, PMP
    Sr Director, Escalation Resolution, Customer & Billing Experience
    Billing, payments and revenuein Salesforce

Andy Bonanno
Senior Vice President Procurement and Supply Chain
Administration and supply chain
- Fredrik Nystrom
  Vice President Procurement
  Administration and supply chain

Show all 14

Name	Title	Function	Level	Reports up to
Dave Difelice, MBA, CMA	COO Rogers Bank	Operations	C-level	top of the map	in Salesforce
Michael Doyle	Senior Vice President Video and Operations	Operations	SVP	Dave Difelice, MBA, CMA
Mike Mroczkowski	VP Operations	Operations	VP	Michael Doyle
Andrew Masson	Sr. Director HR, Business Operations at Rogers	Operations	Director	Mike Mroczkowski
Jason Giff	Senior Director Of Operations	Operations	Director	Mike Mroczkowski
Jessica Gallant	Senior Director, Tier 3 Back Office and CIRT Operations	Operations	Director	Mike Mroczkowski	in Salesforce
Glenn Brandt	Chief Financial Officer	Finance and shared services	C-level	top of the map
Akbar Hussein	Vice President Finance	Finance and shared services	VP	Glenn Brandt
Aaron Conlin	Director Shared Services	Finance and shared services	Director	Akbar Hussein
Andrew N.	Senior Director Credit Risk, Collections & Fraud Management	Fraud, credit and disputes	Director	Akbar Hussein	in Salesforce
Haris Alukic	Senior Director, Collections and Recovery Program	Fraud, credit and disputes	Director	Akbar Hussein
Kim Charles, PMP	Sr Director, Escalation Resolution, Customer & Billing Experience	Billing, payments and revenue	Director	Akbar Hussein	in Salesforce
Andy Bonanno	Senior Vice President Procurement and Supply Chain	Administration and supply chain	SVP	top of the map
Fredrik Nystrom	Vice President Procurement	Administration and supply chain	VP	Andy Bonanno

TravelersBuilt in Sales Navigator

In Sales Navigator: Travelers - Back Office

30people

3senior executives

EVP · Administration and supply chain

Andy Bessette

Executive Vice President and Chief Administrative Officer

16 people under them

SVP · Claims

Elena Gervino

Senior Vice President-Claim

9 people under them

VP · Billing, payments and revenue

Lisa Cameron

Vice President of Billing & Receivables Management

2 people under them

Andy Bessette
Executive Vice President and Chief Administrative Officer
Administration and supply chain
- Dave French
  SVP Administrative Services
  Administration and supply chain
- Elaine Baisden
  Senior Vice President Operations, Personal Insurance
  Operations
  - Valarie Best
    Assistant Vice President, Personal Insurance Operations
    Operationsin Salesforce
- Tracey Cournoyer
  SVP - CIO/COO Bond & Specialty
  Operationsin Salesforce
  - Amy White, AFSB
    Managing Director - Bond & Specialty Insurance Claim
    Claims
  - Ruki Mazumdar
    Vice President - Bond & Specialty Insurance Operations
    Operations
- Vincent Armentano
  SVP Operations
  Operationsconfirm current role
  - Mario Saraceno
    Vice President - Technology & Operations
    Operations
    - Jacque Flusche
      AVP Business Insights - Workforce Planning
      Operations
      - Jon H.
        Sr. Director, Workforce Planning & Financial Analytics
        Finance and shared services
      - Philip J. Purciello III
        Sr. Dir., Agile Product Owner - Workforce Engagement Management
        Operations
      - Suzanne South
        Director Workforce Analytics
        Operations
    - Randy Hirth
      Senior Director - Business Systems Analysis
      Operations
  - Vincent Seaver
    Vice President, Business Insurance Operations
    Operations
    - Everton Chin, MBA
      Senior Director, Business Process Management
      Operations
    - Gary Pedvin
      Senior Director, Operational Effectiveness/Business Insurance Operations Quality Lead
      Operations

Elena Gervino
Senior Vice President-Claim
Claims
- Bryan Ott, MBA
  Managing Director, Claim Shared Services Operations
  Claims
  - Brian Harton
    2nd Vice President, Operations & Analytics, Claim Division
    Claims
    - Joe Balog
      Assistant Vice President Claim Workforce & Analytics
      Claims
    - Esther M.
      Director Property Claims Management
      Claims
    - Tim Jones
      Senior Director - Agile Product Owner (Claim Business Delivery, Analytics & Technology)
      Claims
  - Tom Ignaffo, Jr. MBA
    AVP Claim Shared Services Operations
    Claims
    - David Lanciano, CCLA
      Director, Business Delivery - Claim Shared Services
      Claims
- Terence Harris
  Vice President - Specialty Claim
  Claims
- Brian Brinkman
  2VP Claim Business Delivery
  Claims

Lisa Cameron
Vice President of Billing & Receivables Management
Billing, payments and revenue
- Amy Millen
  AVP, Billing Operations
  Billing, payments and revenue
  - Cynthia Finley
    Senior Director Billing Operations
    Billing, payments and revenuein Salesforce

Show all 30

Name	Title	Function	Level	Reports up to
Andy Bessette	Executive Vice President and Chief Administrative Officer	Administration and supply chain	EVP	top of the map
Dave French	SVP Administrative Services	Administration and supply chain	SVP	Andy Bessette
Elaine Baisden	Senior Vice President Operations, Personal Insurance	Operations	SVP	Andy Bessette
Valarie Best	Assistant Vice President, Personal Insurance Operations	Operations	AVP	Elaine Baisden	in Salesforce
Tracey Cournoyer	SVP - CIO/COO Bond & Specialty	Operations	SVP	Andy Bessette	in Salesforce
Amy White, AFSB	Managing Director - Bond & Specialty Insurance Claim	Claims	VP	Tracey Cournoyer
Ruki Mazumdar	Vice President - Bond & Specialty Insurance Operations	Operations	VP	Tracey Cournoyer
Vincent Armentano	SVP Operations	Operations	SVP	Andy Bessette	confirm current role
Mario Saraceno	Vice President - Technology & Operations	Operations	VP	Vincent Armentano
Jacque Flusche	AVP Business Insights - Workforce Planning	Operations	AVP	Mario Saraceno
Jon H.	Sr. Director, Workforce Planning & Financial Analytics	Finance and shared services	Director	Jacque Flusche
Philip J. Purciello III	Sr. Dir., Agile Product Owner - Workforce Engagement Management	Operations	Director	Jacque Flusche
Suzanne South	Director Workforce Analytics	Operations	Director	Jacque Flusche
Randy Hirth	Senior Director - Business Systems Analysis	Operations	Director	Mario Saraceno
Vincent Seaver	Vice President, Business Insurance Operations	Operations	VP	Vincent Armentano
Everton Chin, MBA	Senior Director, Business Process Management	Operations	Director	Vincent Seaver
Gary Pedvin	Senior Director, Operational Effectiveness/Business Insurance Operations Quality Lead	Operations	Director	Vincent Seaver
Elena Gervino	Senior Vice President-Claim	Claims	SVP	top of the map
Bryan Ott, MBA	Managing Director, Claim Shared Services Operations	Claims	VP	Elena Gervino
Brian Harton	2nd Vice President, Operations & Analytics, Claim Division	Claims	AVP	Bryan Ott, MBA
Joe Balog	Assistant Vice President Claim Workforce & Analytics	Claims	AVP	Brian Harton
Esther M.	Director Property Claims Management	Claims	Director	Brian Harton
Tim Jones	Senior Director - Agile Product Owner (Claim Business Delivery, Analytics & Technology)	Claims	Director	Brian Harton
Tom Ignaffo, Jr. MBA	AVP Claim Shared Services Operations	Claims	AVP	Bryan Ott, MBA
David Lanciano, CCLA	Director, Business Delivery - Claim Shared Services	Claims	Director	Tom Ignaffo, Jr. MBA
Terence Harris	Vice President - Specialty Claim	Claims	VP	Elena Gervino
Brian Brinkman	2VP Claim Business Delivery	Claims	AVP	Elena Gervino
Lisa Cameron	Vice President of Billing & Receivables Management	Billing, payments and revenue	VP	top of the map
Amy Millen	AVP, Billing Operations	Billing, payments and revenue	AVP	Lisa Cameron
Cynthia Finley	Senior Director Billing Operations	Billing, payments and revenue	Director	Amy Millen	in Salesforce

Zurich North AmericaBuilt in Sales NavigatorProspect in Salesforce

In Sales Navigator: Zurich North America - Back Office

27people

2senior executives

C-level · Operations

Barry Perkins

Chief Operating Officer ZNA

15 people under them · in Salesforce

C-level · Claims

Keith Daly

Chief Claims Officer

10 people under them · in Salesforce

Barry Perkins
Chief Operating Officer ZNA
Operationsin Salesforce
- Chavonne Hudson, ARM
  Head of Operational Performance & Domestic Servicing
  Operations
  - Rajiv Rao
    AVP - Operations Management
    Operations
    - Kandace (Mason) Spotts, PMP, CSM
      Director of Operations & Technology, Direct Markets
      Operations
- Cody Bonham
  VP, Multinational Casualty Servicing Leader
  Operations
- Cristi Cude
  VP, Head of Life & A&H Operations
  Operations
- Elijah A.
  VP, Multinational Servicing Leader - Large Property
  Operations
- Kelly Perkins, MBA, CPCU, ARM
  Vice President, Operations - Large Property
  Operations
- Luke Maciejewski
  Head of Energy Operations / Head of Client Operations, Specialties
  Operations
- Matt Hisey
  VP - Head of Accounting Operations
  Finance and shared services
- Terry-Dawn Thomas
  Head of Technical Underwriting Operations & Sustainability
  Underwriting operations
  - Laura Boehm
    Director of Underwriting Services
    Underwriting operations
- Tessa Studebaker
  Vice President, Head of Operations, National Accounts
  Operations
- Thomas Markun
  Vice President, Finance Operations
  Finance and shared services
  - Brian Parotto
    AVP, Billing & Collections
    Fraud, credit and disputes
  - Karen Anderson
    AVP Finance Operations
    Finance and shared services

Keith Daly
Chief Claims Officer
Claimsin Salesforce
- Catherine Marciniak
  Senior Vice President, Head of US Property and Casualty Claims
  Claims
  - Delpha DiGiacomo
    Vice President, Head of Claims Investigative Services
    Claims
  - Japhet Boutin
    Head of Technical Claims
    Claims
  - Neil DeBlock
    Vice President - Head of Workers Compensation Claims
    Claims
- Doug Meyers
  SVP, Claims Chief Operations Officer
  Claimsin Salesforce
  - Chad Fry
    Head of Claims Regulatory Operations
    Claims
  - Diana Wirkus
    Head of Claims Operations
    Claims
  - Ewa Peczkowicz, MBA
    Head of Claims Shared Services
    Claims
  - Jim Cherry
    Vice President and Head of F&I Claim and CAT Operations
    Claims
  - Kenneth Nigro
    VP, Head of Claims Quality
    Claims

Show all 27

Name	Title	Function	Level	Reports up to
Barry Perkins	Chief Operating Officer ZNA	Operations	C-level	top of the map	in Salesforce
Chavonne Hudson, ARM	Head of Operational Performance & Domestic Servicing	Operations	VP	Barry Perkins
Rajiv Rao	AVP - Operations Management	Operations	AVP	Chavonne Hudson, ARM
Kandace (Mason) Spotts, PMP, CSM	Director of Operations & Technology, Direct Markets	Operations	Director	Rajiv Rao
Cody Bonham	VP, Multinational Casualty Servicing Leader	Operations	VP	Barry Perkins
Cristi Cude	VP, Head of Life & A&H Operations	Operations	VP	Barry Perkins
Elijah A.	VP, Multinational Servicing Leader - Large Property	Operations	VP	Barry Perkins
Kelly Perkins, MBA, CPCU, ARM	Vice President, Operations - Large Property	Operations	VP	Barry Perkins
Luke Maciejewski	Head of Energy Operations / Head of Client Operations, Specialties	Operations	VP	Barry Perkins
Matt Hisey	VP - Head of Accounting Operations	Finance and shared services	VP	Barry Perkins
Terry-Dawn Thomas	Head of Technical Underwriting Operations & Sustainability	Underwriting operations	VP	Barry Perkins
Laura Boehm	Director of Underwriting Services	Underwriting operations	Director	Terry-Dawn Thomas
Tessa Studebaker	Vice President, Head of Operations, National Accounts	Operations	VP	Barry Perkins
Thomas Markun	Vice President, Finance Operations	Finance and shared services	VP	Barry Perkins
Brian Parotto	AVP, Billing & Collections	Fraud, credit and disputes	AVP	Thomas Markun
Karen Anderson	AVP Finance Operations	Finance and shared services	AVP	Thomas Markun
Keith Daly	Chief Claims Officer	Claims	C-level	top of the map	in Salesforce
Catherine Marciniak	Senior Vice President, Head of US Property and Casualty Claims	Claims	SVP	Keith Daly
Delpha DiGiacomo	Vice President, Head of Claims Investigative Services	Claims	VP	Catherine Marciniak
Japhet Boutin	Head of Technical Claims	Claims	VP	Catherine Marciniak
Neil DeBlock	Vice President - Head of Workers Compensation Claims	Claims	VP	Catherine Marciniak
Doug Meyers	SVP, Claims Chief Operations Officer	Claims	SVP	Keith Daly	in Salesforce
Chad Fry	Head of Claims Regulatory Operations	Claims	VP	Doug Meyers
Diana Wirkus	Head of Claims Operations	Claims	VP	Doug Meyers
Ewa Peczkowicz, MBA	Head of Claims Shared Services	Claims	VP	Doug Meyers
Jim Cherry	Vice President and Head of F&I Claim and CAT Operations	Claims	VP	Doug Meyers
Kenneth Nigro	VP, Head of Claims Quality	Claims	VP	Doug Meyers

GTM Engineering · Back office expansion · August 27, 2026